89dc Frequently Asked Questions
Everything you need to know about playing on 89dc — from creating your account and depositing via bKash, Nagad, or Rocket, to cricket betting rules, bonus wagering, and responsible gaming tools available to Bangladesh players.
This FAQ page covers the most common questions asked by 89dc players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Whether you are a first-time visitor trying to register, an existing player troubleshooting a bKash deposit, or someone looking for clarity on bonus wagering requirements, you will find a direct, plain-English answer here. If your question is not listed, our 24/7 live chat support team is always ready to help.
Easy Registration
Open a 89dc account in under two minutes using your mobile number. KYC verification is simple and required only before your first withdrawal.
Mobile Payments
Deposit and withdraw instantly using bKash, Nagad, Rocket, and Upay — Bangladesh's most trusted mobile financial services, all supported on 89dc.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with live in-play markets, real-time odds, and a wide range of bet types.
Bonuses & Offers
New player welcome bonuses, reload promotions, free spins on top slots, and seasonal offers tied to Eid, IPL season, and BPL are all available on 89dc.
SSL Security
Your data and funds are protected by bank-grade SSL encryption across every page and transaction on the 89dc platform, 24 hours a day.
24/7 Live Support
The 89dc support team is available around the clock every day of the year via live chat — including Eid, Victory Day, and all Bangladesh public holidays.
Account & Registration
Q How do I create an account on 89dc?
Creating a 89dc account takes under two minutes. Visit the 89dc Login page, click the registration option, and fill in your mobile number, a secure password, and your full name as it appears on your National Identity Card. Once submitted, you will receive a one-time verification code via SMS to confirm your number. After verification your account is active and you can make your first deposit using bKash, Nagad, or Rocket.
Q What documents do I need to verify my 89dc account?
89dc requires standard KYC (Know Your Customer) documents to verify your identity before processing withdrawals. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Submitting clear, legible photographs or scans of these documents through the account portal is the fastest way to complete verification.
Q I forgot my 89dc password — how do I reset it?
You can reset your 89dc password directly from the login page. Click "Forgot Password", enter the mobile number registered to your account, and you will receive an SMS with a reset code. Enter the code, set a new password, and you are back in within a few minutes. If you no longer have access to the registered mobile number, contact 89dc support via live chat and an agent will verify your identity before assisting with the reset.
Q Can I have more than one 89dc account?
No. 89dc strictly allows one account per person, per household, and per device. Creating multiple accounts — whether to claim duplicate bonuses or for any other reason — is a breach of the Terms and Conditions and will result in all associated accounts being permanently closed and any winnings being voided. If you believe a duplicate account has been created in your name, contact 89dc support immediately.
Q How do I close my 89dc account permanently?
To permanently close your 89dc account, contact the support team via live chat or email at [email protected] and request a permanent account closure. An agent will confirm your identity, process any pending withdrawals to your last verified payment method, and then close the account. If your reason for closing is gambling-related, the agent can also discuss self-exclusion and responsible gaming options with you before you decide.
Deposits & Withdrawals
Q How do I deposit money on 89dc using bKash?
To deposit via bKash on 89dc, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be given a 89dc merchant number and a reference code. Open your bKash app, go to Send Money or Payment, enter the merchant number, the exact amount, and use the reference code in the reference field. The deposit is credited to your 89dc balance within minutes. Always use the reference code provided to ensure your deposit is matched automatically.
Q How long does a bKash deposit take to appear on 89dc?
bKash deposits on 89dc are typically credited within 1 to 5 minutes of a successful bKash transaction. If your deposit has not appeared after 15 minutes and you have a confirmed bKash transaction ID, contact 89dc support via live chat with the transaction ID and the exact amount sent. An agent will manually verify and credit the deposit during the same conversation in most cases.
Q Can I deposit using Nagad or Rocket on 89dc?
Yes, 89dc supports deposits via Nagad and Rocket in addition to bKash. The process is the same for all three: select your preferred mobile banking provider in the Deposit section, note the 89dc account number and reference code, then complete the transfer from your Nagad or Rocket app. Nagad and Rocket deposits are typically credited within 1 to 10 minutes. Upay and Dutch-Bangla Bank mobile banking are also accepted on 89dc.
Q What is the minimum deposit amount on 89dc?
The minimum deposit amount on 89dc is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard players, though very large single deposits may require additional identity verification as part of our anti-money-laundering compliance process. Deposits below the ৳200 minimum will not be credited and may take up to 3 working days to be returned to your mobile wallet.
Q What is the minimum withdrawal amount on 89dc?
The minimum withdrawal amount on 89dc is ৳500. Withdrawals are processed back to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or bank transfer. Your account must be fully KYC-verified before any withdrawal can be processed. Once approved, withdrawals to mobile wallets such as bKash and Nagad are typically completed within 30 minutes to 3 hours during business hours.
Q How long does a withdrawal from 89dc take to reach my bKash account?
Withdrawals from 89dc to bKash usually take between 30 minutes and 3 hours once approved. Approval itself happens within 24 hours of the withdrawal request being submitted during normal operating hours. Withdrawals requested on public holidays such as Eid or Victory Day (16 December) may take slightly longer. If your withdrawal has not arrived within 6 hours of approval, contact 89dc support with the withdrawal reference number for a status update.
Q Does 89dc charge any fees on deposits or withdrawals?
89dc does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their own standard transaction fees, which are outside 89dc's control. We recommend checking your provider's current fee schedule before initiating a transfer. To avoid fee surprises, many players in Bangladesh prefer to use Nagad, which currently offers some of the most competitive transfer rates among local mobile wallets.
Games & Gameplay
Q Can I bet on BPL and IPL cricket matches on 89dc?
Yes, 89dc offers a full cricket betting market covering BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC Champions Trophy, Asia Cup, and bilateral series featuring the Bangladesh Tigers. You can bet on match outcomes, top batsman, top bowler, total runs, first wicket method, innings totals, and many other markets. Live in-play betting is available for most major matches with real-time odds updates throughout the game.
Q What slot games are available on 89dc?
89dc's Slots section features hundreds of titles from leading providers including Pragmatic Play, Microgaming, NetEnt, Spribe, and others. You will find classic three-reel fruit machines, modern five-reel video slots, progressive jackpot slots, and Megaways titles. Popular choices among Bangladesh players include Gates of Olympus, Sweet Bonanza, and Starburst. Each slot's RTP (Return to Player) percentage is displayed on the game information page so you can make an informed choice before playing.
Q Is 89dc available to play on mobile phones in Bangladesh?
Yes, 89dc is fully optimised for mobile play on Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. The mobile version of 89dc includes all features available on desktop: cricket betting, slots, live casino, fishing games, deposit and withdrawal, account management, and live chat support. For the best experience, use a stable Wi-Fi or 4G connection and an up-to-date version of Chrome or Safari.
Q What is the RTP on 89dc slot games and are the games fair?
All slot games on 89dc use certified Random Number Generator (RNG) technology provided by the game studios themselves — Pragmatic Play, NetEnt, Microgaming, and others — which are independently audited for fairness. RTP varies by title but typically ranges from 94% to 97%. 89dc does not modify the RNG or RTP settings of any game. If you want to check the RTP of a specific title, the information is available in each game's help or information panel.
Q What fishing games does 89dc offer?
89dc offers a dedicated fishing games section featuring titles such as All-Star Fishing and Caishen Fishing. These are arcade-style multiplayer shooting games where players aim cannons at on-screen sea creatures to earn credits. Different fish carry different point values, and special boss fish offer large payouts. Fishing games are particularly popular on 89dc among players who enjoy a faster-paced, skill-influenced alternative to traditional slot machines.
Bonuses & Promotions
Q What welcome bonus does 89dc offer to new players?
89dc offers a welcome bonus to newly registered players on their first deposit. The specific bonus terms — including the percentage match, maximum bonus amount in BDT, and minimum deposit to qualify — are published on the Promotions page of the platform and may be updated periodically. Always read the full bonus terms before claiming, paying particular attention to the wagering requirement and the eligible games, as slots and casino games often contribute differently toward wagering completion.
Q What is a wagering requirement and how does it work on 89dc?
A wagering requirement (also called a rollover requirement) is the number of times you must bet your bonus amount before any winnings from that bonus can be withdrawn as real cash. For example, if 89dc grants you a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. Wagering requirements exist to prevent immediate bonus cashout without gameplay. The exact multiplier varies by promotion.
Q Does 89dc offer free spins on slot games?
Yes, 89dc periodically offers free spin promotions on selected slot titles, typically as part of welcome bonuses, reload bonuses, or seasonal promotions tied to events like Eid, IPL season, or BPL. Free spins are credited to specific games — usually popular Pragmatic Play titles — and any winnings from free spins are subject to wagering requirements before withdrawal. Check the active promotions section of your 89dc account for the latest free spin offers available to you.
Q Can I withdraw my bonus funds immediately on 89dc?
Bonus funds on 89dc cannot be withdrawn directly — they must first be converted to real cash by meeting the stated wagering requirement for that promotion. Only the real-cash balance (after wagering is complete) is available for withdrawal. If you choose to withdraw before completing wagering, any remaining bonus balance and associated bonus winnings will be forfeited. We strongly recommend reading the full promotion terms before opting into any bonus on 89dc.
Q Are there ongoing reload bonuses or loyalty rewards on 89dc?
Yes, 89dc runs regular reload promotions for existing players, particularly around major cricket events such as BPL and IPL seasons, T20 World Cup matches, and Bangladeshi cultural celebrations like Pohela Boishakh and Eid. Loyalty rewards — including cashback on losses, enhanced odds, and exclusive VIP promotions — are available to frequent players. Log in to your 89dc account and visit the Promotions section to see all currently active offers available to your account tier.
Safety & Responsible Gaming
Q Is 89dc safe and is my money secure ?
89dc uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers — the same technology used by banks and major e-commerce sites. Player funds are held separately from operational funds. All transactions are processed through established, regulated payment partners including bKash, Nagad, and Rocket. 89dc does not store sensitive payment credentials on its own servers, minimising the risk of data exposure.
Q Is 89dc legal to use in Bangladesh?
89dc operates as an international online entertainment platform accessible to Bangladeshi players. We recommend that all players review the applicable laws in their own jurisdiction and take personal responsibility for their compliance. 89dc does not make specific claims about licensing under Bangladeshi domestic law. What we can confirm is that the platform uses SSL encryption, certified fair-play RNG games, and established payment processors to provide a safe and reliable experience to our players.
Q What is the minimum age to play on 89dc?
The minimum age to register and play on 89dc is 18 years. This is a strict, non-negotiable policy. During the KYC verification process, players must provide government-issued identification that confirms they are 18 or older. Any account found to belong to a person under 18 will be immediately and permanently closed, and any deposited funds will be returned to the payment source. 89dc is committed to keeping our platform safe and exclusively available to adults.
Q How do I set deposit limits on my 89dc account?
You can set daily, weekly, or monthly deposit limits on your 89dc account through the Responsible Gaming section in your account settings. Simply select the limit type, enter the maximum amount in BDT you wish to deposit within that period, and confirm. Reductions to your limit take effect immediately. Increases require a 24-hour cooling-off period before they become active — a deliberate safeguard against impulsive decisions made during a losing session.
Q How do I self-exclude from 89dc if gambling is becoming a problem?
If you feel that gambling on 89dc is becoming harmful, you can request self-exclusion at any time by contacting our support team via live chat or emailing [email protected]. Self-exclusion options range from 6 months to permanent account closure. Once activated, self-exclusion cannot be reversed during the exclusion period. All marketing communications are suppressed during the period. 89dc's responsible gaming team is available 24/7 and will handle every self-exclusion request with complete confidentiality and without judgment.
Still have a question not covered above?
Our 89dc support team is available 24 hours a day, 7 days a week — including all Bangladesh public holidays. Reach us instantly via live chat on the platform, or send a detailed message to and we will respond within a few hours. For responsible gaming concerns, our dedicated welfare team offers confidential guidance with no pressure and no judgment.
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